Our Shop Policies
Returns
Our returns policy does not extend to perishable goods such as cake and chocolate orders that have already been delivered to you or the recipient. If you experience an issue with your order, please contact us to ensure we can rectify the issue as soon as possible.
Refunds
If you have decided to cancel your order, please contact us via email at info@planetcocoa.com.au. If your placed order has not yet been organised and dispatched we will refund you minus any transaction fees (2-3%).
Shipping policy
If you have chosen to get your order shipped by a courier, we do not hold responsibility if the package has been damaged in transit. Unfortunately we do not offer returns on our artisan products in the case that you did not enjoy the flavour. In the rare event that you have received a damaged or spoiled product, we will rectify this issue with either a refund or send out a new package. Please contact us if you experience any issues.
While we will do what we can to ensure your order is delivered as packaged with the use of recyclable insulation during the summer months, Planet Cocoa cannot be held responsible for conditions beyond our control such as severe heat and delivery delays.
It is the buyer's responsibility to ensure the contact details and address is entered correctly, including unit numbers or correct house numbers. In the event that the address was entered incorrectly by the buyer, there will be a re-delivery fee.
Privacy Policy
Planet Cocoa is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Web site and governs data collection and usage. By using the website, you consent to the data practices described in this statement. Collection of your Personal Information.
Planet Cocoa collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The website also collects anonymous demographic information, which is not unique to you, such as your post code.
There is also information about your computer hardware and software that is automatically collected by Squarespace. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Web site.